IMPORTANT NOTICE
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Provided in compliance with 45 C.F.R. ยง 164.520
Last Updated: 9/22/2025
Effective Date: 9/22/2025
TABLE OF CONTENTS
- About This Policy
- HIPAA Notice of Privacy Practices
- Website Privacy Policy
- Your Privacy Rights
- Contact Information
ABOUT THIS POLICY
These terms and conditions (the “Terms”) govern your access to and use of Luxury Rehab Atlas’s websites and mobile applications that link to or reference these Terms (“Site”). By accessing or using the Site, you are agreeing to these Terms and concluding a legally binding contract with Luxury Rehab Atlas (“Company,” “we,” “us,” or “our”), operated by Numa Recovery Centers in Los Angeles, California. Do not access or use the Site if you are unwilling or unable to be bound by the Terms.
Luxury Rehab Atlas is committed to protecting your privacy and ensuring the confidentiality of your health information. This document contains two important policies:
- HIPAA Notice of Privacy Practices: Governs how we handle your protected health information (PHI)
- Website Privacy Policy: Covers information collected through our website and digital services
By using our services or website, you acknowledge that you have read and understand both policies.
HIPAA NOTICE OF PRIVACY PRACTICES
WHO WE ARE
Luxury Rehab Atlas provides addiction treatment services and care coordination. Your health information is contained in records that are the physical property and responsibility of Luxury Rehab Atlas.
HOW WE MAY USE AND DISCLOSE YOUR PROTECTED HEALTH INFORMATION
Routine Uses and Disclosures (No Authorization Required)
We are permitted under federal law to use and disclose PHI without your written authorization for certain routine purposes:
For Treatment:
- We use your PHI to provide and coordinate your treatment
- We may share relevant health information with treatment providers to ensure continuity of care
- We may communicate with healthcare providers about your treatment needs and progress
For Payment:
- We use your PHI to verify insurance benefits and eligibility
- We may disclose information to your health plan to determine coverage for recommended treatments
- We may assist with prior authorization requests and claims processing
For Health Care Operations:
- We may use your PHI to evaluate and improve our services
- We may disclose information to accreditation organizations, auditors, or consultants
- We may use information for quality assessment and care coordination activities
Other Permitted Uses and Disclosures (No Authorization Required)
Required by Law:
- We may disclose PHI when required by federal, state, or local law
- We may disclose PHI to the Secretary of Health and Human Services for compliance investigations
Public Health Activities:
- Reporting to public health authorities for disease prevention and control
- Reporting child abuse or neglect to authorized agencies
- Reporting adverse drug events to the FDA when required
Health Oversight Activities:
- Disclosures to licensing boards, auditors, or regulatory agencies
- Responses to investigations, inspections, or disciplinary actions
Judicial and Administrative Proceedings:
- Disclosures in response to court orders, subpoenas, or administrative warrants
- Disclosures for legal proceedings when proper safeguards are in place
Law Enforcement:
- Limited disclosures to law enforcement in specific circumstances as required by law
- Reporting certain types of wounds or injuries as required by state law
Serious Threats to Health or Safety:
- Disclosures to prevent or lessen serious and imminent threats to health or safety
- Disclosures to law enforcement to identify or apprehend individuals in specific circumstances
Specialized Government Functions:
- Disclosures for national security or intelligence activities when authorized
- Disclosures to correctional institutions if you are an inmate
Workers’ Compensation:
- Disclosures as authorized by workers’ compensation laws
Coroners, Medical Examiners, and Funeral Directors:
- Disclosures to identify deceased persons or determine cause of death
Organ Donation:
- Disclosures to organ procurement organizations when necessary
Research:
- Disclosures for research approved by institutional review boards with appropriate safeguards
Business Associates:
- Disclosures to contractors and vendors who perform services for us and have signed agreements to protect your PHI
Uses and Disclosures With Your Agreement or Opportunity to Object
Family and Friends:
- We may share PHI with family members, friends, or others involved in your care unless you object
- We may use PHI to notify family members of your general condition or location
Uses and Disclosures Requiring Your Written Authorization
Marketing:
- We must obtain written authorization to use your PHI for most marketing communications
- This does not include treatment communications or health care operations activities
Sale of PHI:
- We must obtain written authorization for any disclosure that constitutes a sale of PHI
Psychotherapy Notes:
- We must obtain written authorization to use or disclose psychotherapy notes
Other Uses:
- Any other uses or disclosures not described above require your written authorization
- You may revoke authorization in writing at any time (except where action has already been taken)
- Authorizations for marketing or sale of PHI do not expire unless you specify an expiration date
- Other authorizations are valid until revoked or expire as specified in the authorization
SPECIAL PROTECTIONS FOR REPRODUCTIVE HEALTH INFORMATION
In compliance with 2024 HIPAA regulations, we provide enhanced protections for reproductive health information:
- We will not use or disclose reproductive health PHI to investigate or impose liability on individuals seeking lawful reproductive healthcare
- Certain requests for reproductive health information require special attestations
- We maintain additional safeguards for sensitive reproductive health data
SPECIAL PROTECTIONS FOR SUBSTANCE USE DISORDER INFORMATION
Information related to substance use disorder treatment receives additional federal protection under 42 CFR Part 2:
- More restrictive consent requirements for disclosure
- Enhanced confidentiality protections
- Special procedures for court orders and law enforcement requests
- Specific notification requirements for breaches
WEBSITE PRIVACY POLICY
INFORMATION WE COLLECT
Personal Information You Provide
- Contact Information: Name, email address, phone number, mailing address
- Health Information: Medical history, current medications, treatment preferences, insurance information
- Assessment Data: Responses to addiction assessment questionnaires
- Communication Records: Chat logs, call recordings, email correspondence
Information Collected Automatically
- Usage Data: IP address, browser type, device information, pages visited, time spent on site
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Session cookies, preference cookies, security cookies, analytics data
Information from Third Parties
- Healthcare Providers: Treatment information when you authorize sharing
- Insurance Companies: Coverage and eligibility information
- Treatment Facilities: Referral status updates and treatment progress reports
HOW WE USE YOUR INFORMATION
Primary Purposes
- Treatment Services: Providing addiction treatment and therapeutic services
- Insurance Services: Verifying benefits, obtaining prior authorizations
- Care Management: Coordinating with providers and monitoring treatment progress
- Customer Service: Responding to inquiries and providing support
Secondary Purposes
- Service Improvement: Analyzing usage patterns to enhance our platform
- Quality Assurance: Monitoring service quality and compliance
- Legal Compliance: Meeting regulatory requirements and responding to lawful requests
COOKIES AND TRACKING TECHNOLOGIES
We use the following types of cookies:
Essential Cookies:
- Session management and user authentication
- Security features and fraud prevention
- Basic site functionality
Analytics Cookies:
- Google Analytics (with Business Associate Agreement)
- Site usage statistics and performance monitoring
- User experience improvement
Marketing Cookies (with consent):
- Advertising effectiveness measurement
- Remarketing campaigns for treatment resources
- Social media integration features
Cookie Management: You can control cookies through your browser settings. Note that disabling cookies may limit some website functionality.
THIRD-PARTY SERVICES
We work with HIPAA-compliant third-party services:
Analytics Providers:
- Google Analytics (Business Associate Agreement in place)
- Heat mapping and user experience tools
Communication Services:
- Email service providers with encryption
- SMS/text messaging platforms
- Video conferencing for telehealth consultations
Payment Processors:
- HIPAA-compliant payment processing
- Insurance verification services
Treatment Partners:
- Healthcare providers and treatment facilities
- Medical specialists and consultants
All third-party providers handling PHI have signed Business Associate Agreements ensuring HIPAA compliance.
DATA SECURITY
We implement comprehensive security measures:
Technical Safeguards:
- End-to-end encryption for data transmission
- Encrypted data storage and backup systems
- Multi-factor authentication for system access
- Regular security monitoring and intrusion detection
Administrative Safeguards:
- HIPAA training for all staff members
- Role-based access controls
- Regular security risk assessments
- Incident response procedures
Physical Safeguards:
- Secure server facilities
- Controlled access to workstations
- Secure disposal of physical media
DATA RETENTION
We retain your information as follows:
Medical Records: Minimum 6 years from last service date or as required by state law Website Data: Generally 3 years unless longer retention is required Marketing Data: Until you opt out or as required for business purposes Legal Compliance: As required by applicable laws and regulations
YOUR PRIVACY RIGHTS
HIPAA Rights
Right to Access:
- You can request copies of your PHI
- We will provide access within 30 days (with possible 30-day extension)
- Electronic records will be provided in electronic format upon request
Right to Amendment:
- You can request corrections to your PHI
- We will respond within 60 days (with possible 30-day extension)
- You may appeal denied amendment requests
Right to Restrictions:
- You can request limits on how we use or disclose your PHI
- We must agree to restrictions on disclosures to health plans for services paid out-of-pocket
- We may decline other restriction requests but will consider them carefully
Right to Confidential Communications:
- You can request communications through alternative means or locations
- We will accommodate reasonable requests
Right to Accounting:
- You can request a list of certain PHI disclosures
- Available for disclosures made in the past 6 years
- First accounting per year is free; additional requests may incur fees
Right to Notification:
- You will be notified if your PHI is breached
- Notifications include steps being taken to protect your information
Right to Opt-Out:
- You can opt out of fundraising communications
- You can restrict certain marketing communications
General Privacy Rights
Access and Portability:
- Request copies of personal information we maintain
- Receive information in machine-readable format where technically feasible
Correction:
- Request correction of inaccurate personal information
- Add clarifying information to your records
Deletion:
- Request deletion of personal information in certain circumstances
- Legal and business requirements may limit deletion rights
Objection:
- Object to certain processing activities
- Opt out of marketing communications
California Privacy Rights (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act:
Right to Know:
- Categories of personal information collected
- Sources of personal information
- Business purposes for collection
- Third parties with whom information is shared
Right to Delete:
- Request deletion of personal information
- Subject to certain exceptions
Right to Opt-Out:
- Opt out of sale of personal information (we do not sell personal information)
- Opt out of sharing personal information for cross-context behavioral advertising
- Opt out of automated decision-making that produces legal or significant effects
Exercising Your Rights
To exercise any privacy rights:
- Submit Written Request: Email privacy@numabh.com
- Verify Identity: We may request additional information to confirm identity
- Specify Request: Clearly describe the right you wish to exercise
- Receive Response: We will respond within required timeframes
No Retaliation: We will not discriminate against you for exercising your privacy rights.
SPECIAL CIRCUMSTANCES
Minors (Under 18)
- Parental consent required for treatment services
- Special privacy protections for adolescent treatment
- Limited circumstances where minors can consent independently
Emergency Situations
- Disclosure may occur without authorization to prevent serious harm
- Minimum necessary standard still applies
- Documentation of emergency circumstances
Legal Proceedings
- We may be required to disclose information pursuant to court orders
- We will assert applicable privileges and protections
- You will be notified when possible
Business Transfers
- PHI protections continue if business ownership changes
- You will be notified of material changes to privacy practices
BREACH NOTIFICATION
If your PHI is breached, we will:
- Investigate: Assess the scope and cause of the breach
- Notify You: Within 60 days of discovery (30 days for electronic breaches affecting 500+ individuals)
- Notify Authorities: Report to Department of Health and Human Services as required
- Media Notice: If breach affects 500+ individuals in same state/jurisdiction
- Remediate: Take steps to prevent future breaches
UPDATES TO THIS POLICY
We may update this policy to reflect:
- Changes in legal requirements
- Updates to our services
- Improvements to our privacy practices
Notification of Changes:
- Email notification for material changes
- Posted notice on our website
- Updated effective date
Your Continued Use: Continued use of our services after changes indicates acceptance of the updated policy.
COMPLAINTS
You may file complaints about our privacy practices:
With Us:
- Privacy Officer: privacy@numabh.com
- Phone: (833) 721-4107
- Mail: 826 N Mariposa Ave, Los Angeles, CA 90029
With Government:
- Department of Health and Human Services
- Office for Civil Rights
- Online: https://www.hhs.gov/ocr/privacy/hipaa/complaints/
No Retaliation: We will not retaliate against you for filing complaints.
CONTACT INFORMATION
Privacy Officer:
- Email: privacy@numabh.com
- Phone: (833) 721-4107
- Address: 826 N Mariposa Ave, Los Angeles, CA 90029
General Inquiries:
- Email: privacy@numabh.com
- Phone: (833) 721-4107
Notice Effective Date: 9/22/2025